Privacy Policy

Red Bar Sushi and Best Thai Kitchen (“we”, “us”, “our”) operates this website to provide online ordering, menu information, and customer support for our restaurant located at 525 East Market Street unit g, Leesburg, VA 20176. This policy explains what information we collect, how we use it, and your choices.

Information we collect

• Order information: items ordered, pickup time, and order notes.
• Contact information: name, phone number, and (for delivery) address, provided voluntarily when you place an order or contact us.
• Payment information: processed directly by our payment provider (Square or Stripe). We do not store full card numbers.
• SMS messaging data: the content of messages you send to our phone number and the phone number you sent them from, used to take orders and answer questions. We also retain your messaging consent and opt-out preferences to honor your choices.
• Basic site analytics: pages viewed and device type, used to improve the site.

How we use your information

• To prepare and deliver your order.
• To send order confirmations, pickup/delivery updates, and payment links via SMS or email.
• To respond to questions you send to us by text, phone, or email.
• To improve our menu, service, and website based on aggregate usage.

SMS / text messaging

When you text us or request order texts during a phone call or online checkout, we use your number and message content to respond about that order or request, including order review and payment links, confirmations, pickup updates, and requested reservation or table-ready notices. If you separately opt in through our optional loyalty signup checkbox, we may send promotional texts limited to food offers and loyalty rewards news. Our text program covers food, loyalty, and customer service; it does not promote alcohol. Starting an order does not enroll you in promotional texts. Message frequency varies with your requests and subscriptions. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent to receive messages is not a condition of any purchase.

We do not sell or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for marketing or promotional purposes. Providers that deliver messages or support our service may process this information only to provide those services; they may not use it for their own marketing.

See our text messaging terms for program details.

How we share information

We share information only with service providers necessary to operate our business: our payment processor, our delivery partners (when delivery is requested), our SMS carrier (Twilio), and hosting providers. We do not sell your personal information.

Data retention

We retain order and contact information for as long as needed to operate our business and to meet legal and tax obligations, after which we delete or anonymize it.

Your choices

You can request a copy of the information we have about you, ask us to correct or delete it, or opt out of SMS by replying STOP. To exercise any of these rights, contact us at the phone number or address below.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. When we do, we will update the effective date at the top of this page.

Contact us

Red Bar Sushi and Best Thai Kitchen
525 East Market Street unit g, Leesburg, VA 20176
+1 (571) 719-4124